Frequently Asked Questions

Which payment methods are accepted?

We currently only accept credit card payments and PayPal. More payment methods will be added in the future.

What currency are the prices displayed in?

All of our prices are in USD by default. If you scroll to the bottom of the store page, you can find a currency converter to get an estimate of the price in your native currency. This price is just an estimate and should be used for informational purposes only.

What are your shipping options and how long will it take?

United States: Free shipping, 2-7 day delivery
Other countries: $5.99 flat rate, 7-20 day delivery

How do I use the activated charcoal powder for teeth whitening?

1. Dip a clean, wet toothbrush into the activated charcoal powder
2. Brush your teeth gently with the charcoal for 2 minutes
3. Let the charcoal sit and absorb the toxins from your teeth for 3-5 minutes for optimal results
4. Rinse your mouth with water and brush your teeth with toothpaste to get rid of any charcoal residue

We recommend using the product 7 nights in a row as an initial detox. Afterwards, you can continue using this product alongside your regular oral routine as much or as little as needed. Most people start seeing results after 2-3 uses.

Is activated charcoal powder dangerous for enamel and gum?

Activated charcoal powder is completely safe when used properly. The whitening properties of activated charcoal are from it’s ability to draw out and absorb impurities from your teeth and not from abrasion. Make sure to follow the instructions on the product page for optimal results.

Do I get a receipt for my order?

You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.

How do I know if my order has been shipped?

Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number.

I haven't received my order yet! Is it lost?

If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are usually answered within 2 business days.

Support Team: