Frequently Asked Questions

Which payment methods are accepted?

We currently only accept credit card payments and PayPal. More payment methods will be added in the future.

What currency are the prices displayed in?

All of our prices are in USD by default. If you scroll to the bottom of the store page, you can find a currency converter to get an estimate of the price in your native currency. This price is just an estimate and should be used for informational purposes only.

What are your shipping options and how long will it take?

United States: Free shipping, 2-7 day delivery
Other countries: $5.99 flat rate, 7-20 day delivery

Do I get a receipt for my order?

You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.

How do I know if my order has been shipped?

Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number.

I haven't received my order yet! Is it lost?

If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day.

Support Team: info@beautycharcoal.com

What is your refund policy?
All sales are final. We do not accept returns for refund or exchange, at the exception of items damaged in transit.
Refunds and Exchanges
To be eligible for a refund or exchange, you must first email us within 7 days of receiving the products at info@beautycharcoal.com with pictures of the damaged items, then return the damaged item to us. Upon the receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.
Lost or Stolen Packages
Beauty Charcoal is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Beauty Charcoal will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.
How do I use the activated charcoal powder for teeth whitening?

1. Dip a clean, wet toothbrush into the activated charcoal powder
2. Brush your teeth gently with the charcoal for 2 minutes
3. Let the charcoal sit and absorb the toxins from your teeth for 3-5 minutes for optimal results
4. Rinse your mouth with water and brush your teeth with toothpaste to get rid of any charcoal residue

We recommend using the product 7 nights in a row as an initial detox. Afterwards, you can continue using this product alongside your regular oral routine as much or as little as needed. Most people start seeing results after 2-3 uses.

Is activated charcoal powder dangerous for enamel and gum?

Activated charcoal powder is completely safe when used properly. The whitening properties of activated charcoal are from its ability to draw out and absorb impurities from your teeth and not from abrasion.

Learn more here: Does Activated Charcoal Powder Damage Teeth Enamel?

I have black particles stuck in my gums after using the activated charcoal powder. Is this normal?

Yes, this happens to a lot of people and you shouldn’t worry! Make sure to brush your teeth with toothpaste and rinse your mouth afterwards to get rid of any residue. Any residue leftover will fade away in a few hours.

How much activated charcoal powder should I put on my toothbrush for teeth whitening?

Just a little, only cover the tips of the wet toothbrush bristles.

Can I use activated charcoal powder on my teeth with braces?

Our finely milled activated charcoal is 100% safe to use with braces and generally does not leave spots. We recommend using the powder 2-3 times after removing your braces.

Can kids use the activated charcoal powder?

Yes! Our activated charcoal powder is safe for kids of all ages. The age when they start is up to you!

I am pregnant. Can I use the activated charcoal powder?

Yes! Our ingredients are all natural and organic. In comparison with other teeth whitening products that are full of chemicals, our powder is the safest alternative there is. Nevertheless, when pregnant, we recommend you consult your health professional for your peace of mind.

How soon can I see results from the activated charcoal powder?

Results differ from customer to customer. Some of our customers notice an immediate improvement, especially when teeth are recently stained. For others it is more of a gradual process. Our powder is made up of 100% natural and some organic ingredients and does not make your teeth whiter than natural white. It is not a chemical whitener, it has no bleaching ingredients. It works especially well with extrinsic stains on teeth caused by food, drink, tobacco. It is a natural alternative to chemical teeth whitening products. Certain foods and drinks stain teeth, just brush your teeth with our powder after.